Is to resolve any incidents causing an interruption of service in the quickest and most effective way possible.Servicedesk desks are often overloaded with requests, limiting their ability to focus on projects that deliver new value to the business. Many of these user requests are for standard services, such as employee on-boarding, equipment ordering, provisioning of virtual machines, or password changes, which should all be fulfilled based on standard processes.

Additionally, the fulfillment activities for these types of service requests are often manual and distributed across multiple groups and systems, thus limiting IT’s ability to track approvals, Servicedesk ensure timely request fulfillment, and determine the demand and delivery cost of services.

• Servicedesk has the most powerful and flexible Incident Management.
• Ensures timely request fulfillment and determine the delivery of service.
• It streamlines IT support requests and deliver exceptional IT service.
• Auto assignment of Incidents and Requests.