Reduce workload and service delivery time by providing an integrated self-service knowledge base portal to your users. Servicedesk software includes a user-friendly help desk self-service portal to allow IT administrators to better service end users. Channel tickets and requests in an organized fashion that’s easier to handle and quicker to resolve. Reduce the number of calls and email requests made to your service Desk by empowering the users to help themselves 24x7x366 days of the year.

• A conventional data that support more than one user or system logged into the same data at the same time.
• Data is maintained with integrity and consistency that can be accessed by concurrent users.
• Knowledge base can be access control so that some content or topics may be private to some groups.
• End Users can subscribe, Vote and Reply to the knowledgebase placed on the customer portal.